The Reka-Card is an earmarked means of payment for holidays, leisure activities, means of transport and catering and works just like a debit card. It is connected to your Reka account and can be directly used, together with the Reka-Card PIN, as payment at a payment terminal. The Reka-Card can also be registered as currency in many webshops and apps.

• The Reka-Card is accepted at over 6’000 acceptance points as a means of payment.
• You always obtain Reka-Card credit with a discount.
• The Reka-Card can be topped up at any time.
• With its PIN code, the card provides security.
• If the card is lost, it can be replaced.
• In the online customer portal, you can manage your Reka-Card and view your credit balance.
• With the Reka-Card you can pay at selected webshops and apps.

Yes, there is a Reka Money app. It is a web app that cannot be downloaded in the Apple App Store or Google Play Store.? 

Install the web app by clicking on the following link and adding the app to your home screen. 

Click herefor written instructions. 

Explanatory video for installation:
iOS
Android 

Many employers, employer organizations or federations offer Reka-Card credit as a fringe benefit or a bonus. Staff members receive a pay-in slip for a specific amount of Reka-Card credit. Following the first payment, they receive their personal Reka-Card by post, already loaded with their share and the employer’s contribution. If you do not have the possibility of obtaining Reka-Card credit through your employer, you can purchase Reka-Card credit directly either via Coop or from Reka. You can obtain Reka-Card credit with a 3% discount at Coop when you display your Supercard. Or you can open an online account on reka.ch and receive a 2% discount for each top-up.  

You have the following possibilities: 

• By using the quota you receive via your employer, an employer organization or a federation in the form of a QR invoice.
• By topping up directly online via your customer portal with a 2% discount.
• By displaying your Supercard at selected Coop sales outlets (Coop supermarkets, Jumbo and Coop City) and Coop branch offices with a 3% discount.

After your first payment, you automatically receive your personal Reka-Card. Your employer sent you an information memo to this effect with all necessary details such as e.g. the Terms and Conditions. Your human resources department will be happy to help you at any time. Here you will find a detailed explanatory video about the procedure.

When a card has been blocked, it is no longer accepted by the terminal. The following text is displayed: “Card blocked.” Please contact our customer service with our contact form or call +41 31 329 66 67.

The annual account management fee is CHF 15.–. Often the employer offers to pay for the yearly fee. You can find out about all fees in our fees overview.

The account management fee is always due in advance for the coming year and is charged for the first time when the account is opened. If the card fee is offered by the employer, the CHF 15.– fee debit is visible on the opening day in the Reka-Card account and the following day in the balance.

Reka-Card credit, regardless of the form of Reka Money (Reka-Pay, Reka-Lunch, Reka-Rail+), does not have an expiry date. QR invoices, on the contrary, are only valid up until their stipulated expiry date. If an invoice is not paid by this date, the staff member loses their entitlement to the discounted Reka-Card credit offered by their employer for the corresponding year. 

You benefit from a 3% discount on Reka credit, which you can load onto your Reka Card. However, you can only purchase the Reka Card at Coop if you have a Coop Supercard.

To see an overview of all Coop locations, click here. You can then enter the name of your desired Coop branch in the search bar. Under ‘Details,’ you will find further information about the selected branch. In the “Service” category, look for the entry ‘Load Reka-Card.’ If this entry is available, you can purchase the popular leisure money at this Coop location.

The minimum top-up amount is CHF 10 in Reka Card credit.

The maximum top-up amount per day is CHF 3’000 Reka-Card credit.

The Reka Card credit on the Coop Reka Card has no expiry date. Once paid in, it is valid indefinitely.

When you obtain your Reka-Card, it is not personalized and can immediately be used for payment at Reka acceptance points. As soon as you register your card, you can change the PIN, and your credit balance is protected.

The account management fee is CHF 6 per year. If you register your Reka-Card online, your account management fee will be waived for the first year and refunded to your account within a few hours. Subsequently, one year after the first top-up, the CHF 6 account management fee will be charged to your account annually.

The CHF 6 account management fee is automatically charged to the Reka account after you load it for the first time. Be sure to take this into account when you charge the card. Example: you load CHF 50 on to a Reka-Card, the CHF 6 account management fee is deducted and all you have left is an effective balance of CHF 44.

The account management fee is CHF 6 per year and is charged (deducted from the balance) after the first loading. If you register online, this first account management fee is waived and refunded to your account within a few hours.

The fee is charged for account management. This includes many online services: you can change your PIN, block your account, your credit balance is protected, you can check your balance and your last transactions, transfer credit to another Reka account, pay invoices from selected Reka Partners, and lots more.

Registration of the Reka-Card obtained at Coop

You can register your Reka-Card online under reka.ch/card. You will be guided through the registration process step by step on this page and will be able to change the PIN.

Registration of the Reka-Card via your employer

If you obtain discounted Reka-Card credit via your employer, you can proceed with the first registration directly online under “Login”. Login data will be sent to staff members together with the pay-in slips.

When you register your Reka-Card, your credit is secured and protected by a personal PIN. If you do not register your Reka-Card, the PIN, which is preprinted on the front of the card, provides no protection in case of loss of the card.  

No, you can go ahead and use your Reka-Card straightaway. 

The Reka-Card is accepted as a means of payment at over 6’000 acceptance points in Switzerland. You will find an overview of all acceptance points here.

• Overnight accommodation and gastronomy: hotels, restaurants and cafés
• Wellness and fitness: fitness centres, wellness oases and more
• Culture and leisure: museums, leisure parks and cultural activities
• Travel and mobility: public transport, mountain railways as well as petrol stations (AVIA, BP and Coop Pronto) and electric charging stations
• Online acceptance points: use as currency at webshops and on apps

Here you will find an overview of all our acceptance points where you can pay on the website or via an app. For many of the acceptance points, the invoice can be settled in the Reka customer portal. Information on the relevant payment process is displayed in the Reka customer portal when you consult the individual acceptance point.

The Reka-Card must be registered in the app as a means of payment. In your profile in the SBB Mobile app, you will find the settings necessary for registering means of payment.

If an error notification appears during registration of the means of payment or during the payment process, this may be for the following reasons:

• Your Reka-Card has not been activated or is blocked. You can check your card’s status under “Card management” in the customer portal. 
• The customer portal set-up is not yet complete. You have not ticked the approval box for the GTCs, for example.
• The login data entered for your customer portal is perhaps erroneous. On reka.ch you can re-set your password or contact the customer service.
• Your Reka-Card was exchanged or renewed and must be registered again.
• Your Reka-Card credit balance is not sufficient.
• Your Reka-Card expiry date has passed.

Yes, for contact-based payment (insertion of the Reka-Card in the pay terminal) a PIN is always necessary, except for small amounts up to CHF 80 when you can pay contactless.

You can disable the contactless function for your Reka-Card in the customer portal and reactivate it again if necessary.

The Reka-Card is a debit card for which there is no personal identity check during payment. Handing over your Reka-Card to a third person is however at your own risk. Reka declines any responsibility.

The additional card is linked to your Reka account in the same way as the main card. The Junior Card is limited to a monthly withdrawal limit of CHF 200. The Partner Card is not limited and works like the main card. Each additional card has its own PIN which can also be modified individually.

There is a CHF 6 annual fee for an additional card. This amount is charged to the main cardholder’s Reka account. You will find a complete review of all fees in our fees overview.

You can apply for a Junior or a Partner Card in your customer portal.

You can change your PIN quite simply via your customer portal.

After three time-independent, incorrect PIN entries, your card is blocked. Contact our Reka Money customer service on +41 31 329 66 67 or use our contact form.

You can change your Reka-Card PIN free of charge in the customer portal. To do this, there is no need to remember the current PIN.  

Alternatively, you can request another PIN from us, we will gladly send it to you by post. A CHF 6 fee is charged for this service which will be automatically deducted from your Reka account.
Please get in touch with our customer service – either by using the contact form or by calling us on +41 31 329 66 67.

Blocking:

• Online: log in to the customer portal and select the “Blocking” function. To obtain a new Reka-Card, contact our customer service on +41 31 329 66 67.
• Telephone: Report the loss immediately to our customer service on +41 31 329 66 00. Outside office hours, you can leave a voice message with the blocking order on our answering machine. The following information will be necessary:
  • First name and surname
  • Full address
  • Telephone number
  • Reka account number or Reka-Card number
  • User-ID or customer number
  • Explain that your Reka-Card must be blocked. The card can only be blocked when all information required is complete and correct.

Unblocking:

• Online: you can unblock your Reka-Card in the customer portal.
• By phone or email: contact our customer portal by phone or email (customerservice@reka.ch).

You can only order an additional card via our customer service. Please note that a fee will be charged. You will find all fees in our fees overview.

No, with the Reka-Card you can only pay if there are sufficient funds in your Reka account.

Fill in the termination form and return it either electronically to customerservice@reka.chor by post. If you have used up all your credit balance, you can terminate by phone.

Please contact our customer service by telephone on +41 31 329 66 67. For termination, in addition to the termination form, we require a copy of the inheritance certificate.

The Reka-Card can be loaded with the various forms of Reka Money. Reka-Pay is for holidays and leisure, Reka-Lunch for staff catering and Reka-Rail+ for climate-friendly mobility. 

Your Reka-Card must be updated so that both forms of Reka Money can be used as payment. You will find instructions for activation here:instructions for activating a second form of Reka Money

Further information can be found here.

After activating an additional Reka money form, your Reka-Card must be updated at a payment terminal so that the desired form can be used for payment. Further information can be found here. 

If you’re paying at a Reka acceptance point which accepts several forms of Reka Money, you have the possibility to select the required form of Reka Money on the payment terminal screen. If only one form of Reka Money is accepted, the process is automatically completed using the form of Reka Money available. Selection is not possible with contactless payment.

If the acceptance point allows partial payment, you can pay with two forms of Reka Money. There is one transaction per form of Reka Money. You can, for example, pay for an SBB General Season Ticket beginning with Reka-Pay and then continue with a second transaction using Reka-Rail+.

If you have more than one form of Reka Money (e.g. Reka-Pay and Reka-Rail+) and as long as the acceptance point accepts them, you should register them singly, and separate from each other, in the appropriate application. In other words, you register the Reka-Card with the Reka-Pay form of Reka Money, and then once again with Reka-Rail+. Then you can conveniently select the required form of Reka Money during the payment process.

You can only make an account transfer when the accounts to be debited and credited have the same form of Reka Money. The recipient must have an active account with the corresponding form of Reka Money.

Have you registered the Reka-Card as a means of payment, in the app SBB Mobile for example, and do you wish to pay with the new form of Reka Money? You must add the Reka-Card as a new means of payment in the app and, during the process, select the new form of Reka Money (Reka-Rail+, Reka-Pay, etc.). The new form of Reka Money will then be ready for use.

Reka-Pay is Reka’s best-known and most popular offer. It can be used for many holiday and leisure activities.

Reka-Rail+ is widely accepted as currency in the public transport sphere – from buses, to boats, to trains, as well as at e-charging stations and shared mobility solutions. You’ll find all Reka-Rail+ acceptance points here.

Many employers provide Reka-Pay as a fringe benefit, bonus or gift, as well as employee associations, Coop with the Supercard and a 3% discount or online at 2%.

Reka-Lunch is an earmarked currency for staff catering. Reka-Lunch is a form of Reka Money available on the Reka-Card.

You can pay with Reka-Lunch in restaurants, staff restaurants, bakeries, take-aways etc. You’ll find all Reka-Lunch acceptance points here.

You receive QR invoices for your annual quota from your employer. Two to three working days after you pay in, the Reka-Lunch credit is loaded on to your Reka-Card.  

Reka-Rail+ is an earmarked currency for sustainable and climate-friendly mobility. Reka-Rail+ is a form of Reka Money, available on the Reka-Card.

Reka-Rail+ is widely accepted as currency in the public transport sphere – from buses, to boats, to trains, as well as at e-charging stations and shared mobility solutions. You’ll find all Reka-Rail+ acceptance points here.

At selected Coop supermarkets, Jumbo, Coop City and Coop branch offices you can enjoy a 3% discount on Reka-Pay upon presentation of your Supercard. You can use Reka-Pay credit both on public transport and many mountain railways, as well as at countless other acceptance points as a means of payment. In addition, you can conveniently register the Reka-Card as a means of payment in the SBB Mobile app and thus pay at webshops. 

No. Reka-Rail+ is exclusively for public transport and e-car charging stations.

No expiry date for Reka-Rail-Checks.

Yes, Reka-Rail-Checks are suitable for SBB vending machines and those of other providers.

On the login page under reka.chyou enter your personal data such as your user-ID or email address and password. You will then land in your personal Reka account.

Your user-ID and your password are sent to you together with the QR invoice for your Reka Money quota. Please contact our customer service if you no longer have the information.

Your email is not registered under reka.ch. Please use your user-ID to be able to register your email address (user-ID format e.g. 01234567). After registering, you can also log in with your email address.

2-factor authentication is a two-stage login procedure and increases access security to your account. This provides more advantageous liability conditions for you as a cardholder (see GTCs, # 29).

You activate 2-factor authentication directly in your Reka account. For this, you may choose between using an SMS or an authenticator app (e.g. Microsoft or Google Authenticator). If you have chosen to use an SMS, you will receive an SMS with a code valid once, sent to the registered mobile phone number, that you must enter in the Reka customer portal to log in. If you choose to use the authenticator app, you confirm your login with a code which you call up via an authenticator app.

In the customer portal, under “My profile”, you can change your mobile telephone number at all times or modify the security settings.

You can do this online via the Reka customer portal.

You can do this online via the Reka customer portal.

Report a change of postal address in the customer portaland click on the “My profile” section. You can change your address there yourself.
Otherwise, kindly fill in our contact form.  

Yes, payments for Reka Partners via the customer portal are possible. Invoices from specific acceptance points can be paid via your Reka account.

The reference number is on the QR invoice that you have received from your travel agent, Mobility or other Reka Partners. If you do not have or have not received a pay-in slip, please contact the invoice issuer directly.

The Reka Gift Card is now available. You can order it here directly.   

Unlike for the Reka-Card, there is no account management fee with the Reka Gift Card. Use of the card is free of charge for the recipient. 

The Reka Gift card is valid for three years from the date it is loaded or activated.

The Reka Gift Card is used in the same way as the Reka-Card as a means of payment at over 6,000 acceptance points. The Card can be used on the spot at payment terminals, in web shops and on apps (such as the SBB Mobile App).

No, the Reka Gift Card is not re-loadable. It can only be loaded with credit once. The card cannot be re-used once the credit has been used up. It is made out of re-cycled material and can be returned to Reka for professional waste disposal when the credit has been used.

You can conveniently check the credit available as well as the expiry date online. Scan the QR code on your Gift Card or log in to our website under Login with the data on your Card. You also have the possibility to access transactions via your Login, to un-block your Card or make an online payment.

In the customer portal you can convert available Reka credit directly into Reka Gift Cards. In the webshop, payment is possible with Twint, credit or debit card.

Yes. In just a few steps, in your customer portal, you can transfer a Gift Card you have received to your personal Reka account.

Over recent years, spending behaviour in Switzerland has increasingly evolved towards cashless payment. Customers’ need for online and digital currencies has therefore also increased. This can no longer be covered by physical checks. In addition, more and more Reka acceptance points rely on cashless payment.

Paper Reka-Checks can no longer be purchased. Many employers give their employees Reka-Card credit as a fringe benefit with an average 20% discount. It’s worth asking your employer. Other sources are associations and unions. Supercard holders receive the practical Reka-Card with a 3% discount at selected Coop sales outlets (Coop Supermarkets, Jumbo and Coop City) and Coop branch offices.

Reka-Checks already purchased retain unlimited validity and can also be used in future as a means of payment.

Testantwort

Contact our Reka Money customer service on +41 31 329 66 67 or use our contact form.

Complete the form and return it to us by post.

If you possess a Reka-Card and are about to leave the company that has covered your account management fee till now, there is no need to cancel your Reka-Card.
Download departure info

Complete the form and return it to us by post or by email to customerservice@reka.ch.

Yes, indeed. All our facilities are open and we have taken all appropriate safety measures.

Reka takes the greatest care to ensure that official recommendations are constantly observed. In public spaces such as indoor pools, fitness centres and play areas, current social distancing rules must be safeguarded. Furthermore, hand hygiene is also essential and face masks are compulsory in all interior areas accessible to the public.

All information on rebooking can be found here.

For all bookings normal rental terms and conditions are valid. For our partner facilities the normal Reka rental terms and conditions apply, or those of the partner.

Official directives stipulate that until the end of February groups of more than 5 persons are only authorized if they are all from the same family. “Patchwork” families (parents with their children) composed of several households count as one household in this case as relationships are very close anyway.

You can find all information on re-scheduling here.

One household is composed of parents and their children so strictly-speaking grandparents or childminders do not belong to the family unit and should therefore not occupy the same flat.

Our indoor pools, including wellbeing centres, and the Rekalino family programme are still available. However, the best person to contact for more detailed information would be our on-site host.

The link as well as the QR-Code for the C2o for the Holiday Village is printed on your contract. You’ll get all the necessary information here that you should know about your holidays on site.

Many mountain railways implemented protection concepts so that you can also enjoy the days this year. You can find the protection concepts of the mountain railways on our facility web pages. There we have linked the respective destinations and their protection concepts for you.

No. This is not possible as mountain railway services are not covered by our contract and we cannot offer special conditions concerning this matter.

If you’re looking for alternative snow activities, you’re bound to find what you need. There are lots of tips for activities away from the ski slopes in a teaser on our facility web pages. 

No. Quarantine regulations do not entitle you to special conditions.

As entry regulations can be changed anytime, we recommend you consult the Swiss Federal Office for Public Health website.

Yes, because you will be spending several days and not just one in Switzerland, i.e. not for work but for holiday purposes, you have to fill in the form.